FAQ

You can cancel or make updates to your order before the status of the order is changed to “being fulfilled”. Once the order is being fulfilled, no changes can be made. If you attempt to cancel the order after it has already been printed, we are unable to cancel the order.

No, at this time we only cater to the USA market.

American Express, Visa, MasterCard, Discover and Pay Pal.

Unfortunately, at this time, we don’t offer gift packaging.

We offer basic and expedited shipping options. See below for delivery estimates:

ORDER NEVER ARRIVED:

If your order didn’t end up arriving, be sure to let us know! First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we’d be happy to send you another order to the correct address, it will have to be at your cost. If the shipping address was correct, get in touch with us at info@ittybitybranch.com noting your order number and confirming your address. We’ll see what can be done.

IMPORTANT NOTES:Orders ship on business days, Monday through Friday (excluding US Holidays.) All expedited orders require a street address (no PO Boxes).

Fabric and materials information can be found with the product descriptions on the individual product pages. If you need more detailed information on a specific item, please contact us.

If don’t see the product you’re looking on our website, it is still unavailable. However, we’re always taking ideas in, you can always send us suggestions for products that you’d like to see up on our store… just send us a message at info@ittybittybranch.com.

If the words “out of stock” appear for any specific product, the item is currently unavailable, and while we wish we had more to offer, there is no guarantee that product will be restocked. Please contact us at info@ittybittybranch.com for more details on a given product.

Unfortunately, every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part we are more than happy to replace your item if the sale date was within the last 30 days.

Check out our handy list below to determine if you are eligible for a replacement:

Our Responsibility:

• Faulty Product – If the product has a hole, stains, or manufacturing defect
• Placement Issue – If a print is clearly crooked or off-center
• Wrong Item Sent – If we send you the wrong garment, image, color or size ​

Your Responsibility:

• Ordered Wrong Item – Customer ordered wrong size (or it did not fit to their satisfaction), print, color or garment Incorrectly
• Provided Address – If you made an error in the address. Packages returned to us can be shipped again at the cost of the re-shipment

You can cancel or make updates to your order before the status of the order is changed to “being fulfilled”. Once the order is being fulfilled, no changes can be made. If you attempt to cancel or change the order after it has already been processed and/or shipped, we are unable to cancel the order.

Please follow these instructions for an exchange/return:

1. Take a photo of the problem – If the problem is print size, please use a ruler
2. Send an email with the subject line “Order # “YourOrderNumber” Replacement Request” to info@ittybittybranch.com
3. Please include the following:
   • The photo(s)
   • A specific description of the issue
   • The Order Number
   • If there are multiple products in an order, identifying the product with the issue

Our support team will respond within 1-2 business days.

If you have a packing slip or shipping label with the order number, simply follow the instructions above. New shipping charges might apply.

We will do our best to process your return or exchange within 7 business days after receipt of the package. Please allow a full billing cycle for credit to appear on your financial statement.

Registering for an account makes shopping easier from start to finish, with features including:

• Save shipping addresses & billing information
• View order history
• Make checkouts faster

Log-in to My Account to change your email address and other information.

To unsubscribe from an email, click the “unsubscribe” link at the bottom of our emails. If you are having difficulty, please contact us.